Another in a long string of occurrences that make me question Blizz and their notoriously bad customer service.
I love the Warcraft. It is a wonderful social game where I have made several good friends, friendships that bleed over into real life and will be there when wow is dust. I have also had the honor of having experienced the wonders of their customer service as I watched my brother log in when it was not him, watched him go from the bank to the mailbox while not answering tells, watched him strip to his shorts and make one last trip to the box. The whole time I had in a ticket, for hours no one replied. Locking the barn after the horses get away is pointless.
Even with the screen shots, the instant ticket put in, and phone calls my brother tried to make while we watched him get ransacked, it still took weeks to get his character back. Now in a knee-jerk reaction Blizz seems to be throwing their nets wide and not caring about the consequences. I suppose when you have ten million accounts losing a few might not seem to matter, but new things are on the horizon. If folks are unhappy enough they will move elsewhere.
Remember all the companies that outsourced tech support over the last decade? Look into how many lost business as a result. Now many companies are moving back to doing their own in house customer service. A shining example of this kind of callousness can be found on Temerity-Janes blog Here. I don’t know what else I can say other than good luck. Some times bad things happen to good people, I hope your story has a happy ending.
Edit: An interesting post about the why of the ban series can be found at priestly endeavors here.
My point is not to scream at Blizz for this particular issue, but for their very difficult to work with customer service in general.
Their recent tactic in using prior purchases with the same credit card information to support a ban I strongly disagree with. A for instance would be if I were to purchase a gaming keyboard that has programmable keystrokes with time delay built in as a gift for a friend who does not play wow, never installing it or it’s software in my system. Would this be considered sufficient wrong doing to hit me with the ban hammer? I understand that the credit card info they received was for purchasers of glider software, but it sets a dangerous precedent.
I don’t see this as having a long term impact on purchasing such things, it merely makes sure the “bad guys” pay for their hacks with cash and their accounts with game cards. I don’t know how far this will go, but I would like Blizz’s customer service to be a bit more forthcoming and a bit less confrontational.
Filed under: random ravings